Service Level Agreement

Uptime

PPTX Builder shall use commercially reasonable efforts to make the PPTX Builder platform available 24 hours a day, 7 days a week, except for: (a) planned downtime (of which you are given notice), (b) any unavailability caused by circumstances beyond PPTX Builder 's reasonable control, including without limitation, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, pandemics or other health issues, strikes or other labour problems (other than those involving PPTX Builder employees), problems with vendors Heroku and AWS, Internet service provider failures or delays, or denial of service attacks.

Support response time

PPTX Builder will provide licensed clients with standard support Monday to Friday, and between the hours of 9am to 5pm Greenwich Mean Time. PPTX Builder will reply to emails within 24 hours of the email being received during business hours.