# Service Level Agreement ### **Uptime** PPTX Builder shall use commercially reasonable efforts to make the PPTX Builder platform available 24 hours a day, 7 days a week, except for: (a) planned downtime (of which you are given notice), (b) any unavailability caused by circumstances beyond PPTX Builder 's reasonable control, including without limitation, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, pandemics or other health issues, strikes or other labour problems (other than those involving PPTX Builder employees), problems with vendors Heroku and AWS, Internet service provider failures or delays, or denial of service attacks. ### **Support response time** PPTX Builder will provide licensed clients with standard support Monday to Friday, and between the hours of 9am to 5pm Greenwich Mean Time. PPTX Builder will reply to emails within 24 hours of the email being received during business hours. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://wiki.pptxbuilder.com/other/service-level-agreement.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.